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Elizabeth Whalen is an accomplished customer success professional with extensive experience in the health tech and software industries. Currently serving as Principal Customer Success Manager at Crossbeam since April 2022, Elizabeth guides major customers in developing ecosystem-led growth strategies. Previously, as a Strategic Customer Success Manager at Crossbeam, Elizabeth provided expertise in strategic partnerships. Elizabeth also played a key role at Olive as a Customer Success Manager, leading initiatives for the Olive AI program and enhancing client engagement through regular meetings and optimized workflows. Prior experiences include roles at Phamily, Klara, and Zocdoc, where Elizabeth contributed to client strategy, customer journey development, and service operations. Elizabeth holds a degree from the University of Arizona.