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Amanda Merlene has a diverse professional background, currently serving as a Senior Implementation Specialist and Senior Customer Success Specialist at Crossbeam since June 2021, where responsibilities include training, demos, and customer service. Prior to this role, Amanda worked at CertaSite in fire and life safety sales/services, and at Cintas as a Training and Compliance Account Manager, demonstrating capabilities in safety program sales and training. Amanda’s earlier experience includes roles at Charles Schwab in operations and contracting, where significant achievements included the creation of a check processing department and maintaining high accuracy and service levels. Additionally, Amanda's experience at Huntington National Bank as a Customer Service Representative and Team Lead showcased exceptional customer service and leadership, earning recognition with the Simply the Best Award. Educational qualifications include a Bachelor of Business Administration from the University of Phoenix and an Associate's degree in Accounting from Erie Business Center.