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Erick M. is an experienced Technical Support Analyst at the Crohn's & Colitis Foundation since September 2014, specializing in Mobile Device Management through Microsoft Intune and high-level network administration. Erick focuses on maintaining optimal network function, implementing critical updates, and minimizing system downtime for mission-critical systems. Additionally, Erick has served as an Independent Technical Consultant since September 2014 and previously as a Temporary Technical Support Associate at Legal Services NYC, where support was provided to over 500 internal clients. Erick's educational background includes an A+ and Network+ certification from Per Scholas Institute for Technology and a Bachelor's Degree in Human Services from Boricua College.