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Brida Braceiro currently holds the position of Analista de Onboarding at CRMBonus since March 2023, having previously worked as Assistente de Onboarding. Prior experience includes serving as Analista de Atendimento Jr. - Onboarding at Kovi, where responsibilities involved onboarding new clients, documentation analysis, and customer support. Brida also worked as a Customer Success Specialist at Company Hero, managing onboarding processes, NPS management, and post-sales support while utilizing various tools. Earlier roles included Analista de suporte ao cliente at Atento, focusing on customer experience and performance indicators for IFOOD, and operational positions at LOVE CIA. and Conecta Comercio e Serviços Ltda. Educational qualifications include pursuing a Bachelor's degree in Public Relations at Centro Universitário FMU | FIAM-FAAM from March 2023 to March 2027.