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Dawn Kale-Johnson has extensive work experience in various roles related to Salesforce administration, project management, business analysis, and client engagement. Dawn has worked as a Contractor Salesforce Business Analyst at Freelance Salesforce Admin Trainer since 2018. Prior to that, they served as a Salesforce Sr. Consultant, Client Engagement Manager, Business Analyst, and Project Manager at CRM Evangelist, LLC from 2016. From 2015 to 2016, Dawn worked at Mason Frank International as a Consultant-Salesforce Database Administrator, Project Manager, and Business Analyst, where they handled database administration and implemented various Salesforce features for a national marketing and retail survey company. Dawn also held similar roles at Encore Enterprises from 2011 to 2015, where they implemented and designed the Navatar System on Salesforce and managed project implementations. Dawn's earlier work experience includes roles such as Office Manager-Salesforce Power User at Lockhart, Morris & Montgomery Inc. from 2010 to 2012, Office Manager/Administrative Manager at Croesus from 2004 to 2010, and Executive Assistant at Centex Homes from 1988 to 2004.

Dawn Kale-Johnson completed their education from 2012 to 2015 at the American Public University System. Dawn earned a Master's degree in Project Management, a bachelor's degree in Business Management, and Information Technology with a focus on Business and Information Technology Management Project Management. Additionally, Dawn has obtained several certifications, including the Salesforce Certified Administrator from Salesforce in February 2016 and the CompTIA 2009 Certification Class from COMPTIA2009 in January 2016. In February 2015, they also achieved the Salesforce Advanced Admin Certification. Dawn is also certified as a Salesforce Certified App Builder and has obtained another Salesforce Certified Administrator certification and certification for which the specific dates are unknown.