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S. Tim Ali possesses extensive experience in technical support and IT management, currently serving as a Senior Technical Support Specialist at Critical Alert since August 2021. Prior roles include Desktop Support Analyst at Emtec Inc. for Duval County Public Schools and Operations Support IV with TEKsystems at Bank of America. S. Tim Ali has a robust background in application support, most notably as a Senior Application Support Analyst at QuadraMed Healthcare Identity Experts, and previous positions at Florida Blue, MMR of TeamHealth, Pinnacle Communications, CITIGROUP, and WebCraft Direct Marketing. S. Tim Ali's educational qualifications include certifications in business objects, network administration, and programming, along with an Associate of Arts and Sciences in Computer and Information Systems Security, and ongoing pursuit of a Master’s Degree in Computer Information Systems.