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Crystal Thomas is a Senior Technical Writer and UX Specialist at Cribl since October 2022, with extensive experience in technical writing and user experience design. Previous roles include Technical Writer 2 at Hootsuite, where Crystal focused on Help Center content and user experience for social listening and customer care products, and a Technical Writer at Steyer Content for Microsoft, where efforts included consolidating Office Help topics to enhance user guidance. Crystal's career also features stints at Aquent and Entirenet, contributing to Microsoft Office content creation and technical case studies. Educational qualifications include a Bachelor of Arts in English (Professional Writing) from the University of Puget Sound and additional certificates in publishing and technical writing.