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Kylie Franklin is a CRM Support Analyst at CRH, with a career spanning several roles in sales and operations analysis. Prior experience includes serving as Sales Enablement Lead at Oldcastle Infrastructure, where Kylie developed e-learning courses and led change management initiatives for Salesforce and CPQ implementation. At WestRock Company, Kylie worked as a Sales & Operations Analyst, creating sales models and analyzing supply and demand forecasts. Previous positions at Terrapin Beer Co. encompassed roles as a Sales Analyst, Junior Sales Administrator, and Brewery Ambassador, showcasing a progression from customer interaction to data-driven sales support. Kylie holds a Bachelor of Business Administration in Economics from the University of Georgia's Terry College of Business.