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Andrew Hancock possesses extensive experience in service delivery and site reliability engineering, currently serving as SRE Manager at Creditsafe since December 2015, where responsibilities have included managing service delivery, customer satisfaction, and service improvement opportunities. Previously held positions include Deputy Head of Service Management and Lead SRE Engineer at Creditsafe, as well as Service Delivery Manager roles at Driver and Vehicle Licensing Agency and Concentrix. Earlier experience includes a Process Architect position at IBM, where Andrew contributed to major public sector projects, and management roles at Virgin Media, focusing on incident and problem management. Andrew's background is supported by a foundational education at Bishop Gore from 1992 to 1997.