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Thomas Kates is an accomplished professional with extensive experience in project and product management across multiple financial institutions, including Credit One Bank, Moody's Investors Service, and Bank of America Merrill Lynch. At Credit One Bank, Thomas successfully managed numerous projects projected to significantly increase revenue and client bases while implementing systems that enhanced customer service and internal compliance. Thomas has demonstrated strong analytical skills and leadership by overseeing the annual compensation process at Moody's, managing UAT testing, and improving product functionalities at Bank of America. Prior experience includes operational roles at Walmart and technical support at Computer Aid, along with a marketing and public relations role for a political campaign in Delaware. Thomas holds a degree from the University of Delaware.