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Justin Berkeley is a seasoned professional in customer experience and technical support, currently serving as Dialer Manager at Credit One Bank since January 2023. Previously, Justin was Live Lead / Customer Experience Supervisor at 2K Vegas, where responsibilities included interviewing, onboarding, and developing employees, as well as creating training materials. Other experience includes roles at Amazon as a Quality Analyst and HR Assistant II, where Justin focused on quality improvement and customer support processes, and at Tesla as a Technical Support Supervisor, managing a team to resolve user issues. Justin's career also features positions at UPS and Sitel, emphasizing technical support and team leadership. Justin holds an Associate's degree in Technical Science from Anthem College-Phoenix.