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Jalen O. McDougald has extensive experience in operations and customer service, currently serving as an Operations Specialist at Credible since June 2018. In this role, Jalen evaluates and processes customer requests for various loan products and collaborates with the Client Success team to resolve complex cases. Previous positions at Credible include Mortgage Specialist, Tier II Specialist, and Client Success Specialist I. Earlier work experience includes roles at Spectrum as a Residential Sales Agent and at IBM as a Mortgage Servicer and Subject Matter Expert. Jalen's career also encompasses positions at Xerox and Humana, focusing on training, quality assurance, and customer service. Jalen holds a degree in Graphic Communications System from North Carolina Agricultural and Technical State University and has additional education from Wake Technical Community College.