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Shivendra Swaroop is an accomplished Business & Operations leader with over a decade of experience in the logistics and supply chain industry. Currently serving as Leader Operations E Commerce at CRED since December 2021, Shivendra has a proven track record of driving market and customer-centric initiatives, enhancing products and processes, and achieving significant profit growth. Prior roles include AVP Logistics Operations at Shipper, where customer feedback was emphasized, and Senior Manager Client Services & Business Development at Delhivery, focusing on revenue growth through holistic account management. With experience as Assistant Key Account Manager at Ecom Express Pvt. Ltd. and Co-Founder of PathFinders Infotech Pvt. Ltd., along with a foundational role at India Today, Shivendra emphasizes strategic relationship management and innovative solutions. Shivendra holds an Executive MBA in Logistics, Materials, and Supply Chain Management from Alliance University, along with degrees in Sociology and Mechanical Engineering.