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Anjali Panicker Nair is an experienced professional with a diverse background in customer service and escalation management. Currently serving as an Escalation Specialist at CRED since October 2020, Anjali focuses on addressing high-level concerns from the CEO and Consumer Forum effectively. Prior to this role, Anjali worked at American Express from July 2016 to February 2020 as an Aux Trainer and Retention Specialist, providing structured resolutions to customer inquiries and advising on offers and rewards. Anjali's earlier experience includes customer service at HSBC, where responsibilities involved assisting customers with internet banking migration, as well as coordinating operational activities and recruitment at Fortis Hospitals. Anjali began the professional journey as an intern at Vipul MedCorp TPA after completing education at IHMR.