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Danny Ly is a skilled Technical Services Engineer at Creative ITC, specializing in MSP operation support for various infrastructures including VDI, DaaS, and BaaS since July 2023. With a solid background in IT support roles, Danny previously served as a 2nd Line Support IT Engineer at Dataquest Group, providing helpdesk support adhering to ISO 27001 standards, and as a Reliability Operations Analyst at Sandbox VR, managing 24/7 monitoring and support services. Other notable positions include Technical Support Analyst at Melco Resorts & Entertainment, Service Desk FM Coordinator at ENGIE, Audit Administrator at TSO Parliamentary Press, and Documentation Administrator at UBS. Danny's experience spans diverse sectors, showcasing expertise in customer service, technical support, and documentation management.