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Kim Demus is an experienced professional in customer experience and design, currently holding multiple managerial roles including Customer Experience & Design Manager and Program and Field Operations Manager at Creative Group, Inc. since January 2019. Prior to this, Kim served as Manager of Field Operations at The Performance Group of Northern California from February 1998 until its acquisition by Creative Group, Inc. Additionally, Kim has experience as an Accounting Specialist and Customer Service Coordinator. Kim holds a degree in Social Ecology from UC Irvine.