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Emily (Dellanina) Kapecki, CAPM, serves as the Director of Customer Experience at Creative Group, Inc., where responsibilities include overseeing a team of 24 in the US Registration Team and managing the rollout of global initiatives, including the implementation of Microsoft Planner for project management. Kapecki's tenure has seen a focus on improving organizational efficiency, talent retention, and client satisfaction, contributing to a 98% client retention rate in 2022. Previously, roles included Senior Manager of Customer Experience & Insights, where Kapecki managed significant projects and talent, and Manager of Program Specialists, focusing on process optimization and employee development. Kapecki's academic background includes a Bachelor of Science in Business Administration with a focus in Finance from the University of Dayton.