蹤獲觴豐

Mark Steven Manalo has over a decade of experience in technical support and workforce management. Currently serving as Workforce Lead and Workforce Manager for Global Customer Services at rhipe a Crayon company since June 2017, responsibilities include real-time administration and queue management to optimize workforce utilization. Prior roles include Cloud Support Engineer, Support Consultant at Quintiq, and various Service Desk Analyst positions at CSC and Aon Hewitt. Mark's technical expertise encompasses ITIL best practices, remote support, problem analysis, and maintaining service level agreements. Academic qualifications include a Bachelor of Science in Computer Science from Our Lady of Fatima University.