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Fidel Figueroa is a seasoned professional with extensive experience in operations management and technical leadership across various technology firms. Currently serving as the Professional Services Operations Manager at Crawford Technologies since May 2023, Fidel has previously held significant positions at Cherokee Nation Technology Solutions, Tech Data, Avnet, and EMC, where responsibilities included project management, team leadership, and service delivery optimization using methodologies such as ITIL and SCRUM. With a background in managing technical services, developing operational documentation, and mentoring teams, Fidel has contributed to the growth and efficiency of service delivery across multiple organizations. Educational credentials include studies in Architecture at New York University and Computer Technology at the City College of New York.