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Amber Knight serves as the Director of Professional Services at Crawford Technologies, where expertise is applied in optimizing client communications through innovative software and services. In addition, Amber holds the position of Principal and Senior Consultant at Illume Management, delivering strategic solutions in program management, business process improvement, and change management. Previous roles include program and project management positions at Madison Advisors, Fiserv, and Foresee Consulting, along with consulting roles at Mattern & Associates and Novitex Enterprise Solutions. Amber's extensive experience also includes leadership in proposal management and digital conversion at Pitney Bowes and freelance work in web development and graphic design.