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Jessica Hilliard is an experienced professional with a diverse background in purchasing, tax preparation, and customer service. Currently serving as a Purchasing Agent at Craftmade International since October 2005, Jessica specializes in placing direct import orders with overseas factories for mass merchandise and home decorating companies in the US and Canada. Prior roles include Office Manager at Jackson Hewitt Tax Service, where responsibilities included managing daily operations and processing tax returns, as well as Sr. Tax Preparer at Jackson Hewitt, focusing on personal and sole proprietorship tax returns. Additional experience encompasses technical support roles at companies such as Stream International and Microsoft, along with earlier positions in collections and administrative support. Jessica's education includes studies at Collin College, Northwestern State University, and DeVry Institute of Technology.