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Dimitris Tsagkaris is an experienced Business Analyst at CQS S.A. since December 2017, with a strong background in operations management gained from various roles at Paladino S.A. from September 2006 to November 2017. As Operations Supervisor, Dimitris managed a team of supervisors and a large group of account representatives, overseeing call center dialer operations and ensuring optimal contact times for revenue collection. Previous roles included Operations Planner, where Dimitris developed forecasting models, collaborated with HR for workforce requirements, and analyzed performance indicators, contributing to improvements in resource utilization and campaign management. Dimitris began with Paladino S.A. as an Operations Planner Assistant and holds an education from the University of Crete.