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William Owusu is an experienced Unified Communications professional currently serving as a UC Technical Lead and Microsoft UC Support Engineer at CPS since August 2021. Prior roles include Voice Engineer at LoopUp from June 2020 to August 2021 and Unified Communications Engineer at Modality Systems from April 2018 to June 2020, where William was part of a Global Managed Services team supporting over 300,000 Lync/Skype for Business users. Additionally, William worked as a Support Engineer and Mitel Voice Engineer Apprentice at Updata Infrastructure from January 2014 to April 2018. William is proficient in handling various issues related to MS Lync, including server maintenance and connectivity. Education was completed at The Grange School.