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Matthew Bourn has a strong background in providing support and resolution in various roles, including as a Lead Support Engineer at CPOMS Systems Limited and a Support & Resolution specialist at Boohoo Group PLC. Matthew has experience in managing complaints, handling priority issues, collaborating with legal and quality control teams, and managing online stores. Additionally, Matthew has served as a Compliance Officer and Senior Faults Advisor at New Call Telecom Ltd, showcasing their expertise in representing the company and providing instant resolutions to IT issues. In their role as a Stock Controller at boohoo.com, Matthew demonstrated leadership skills and proficiency in tasks related to Sage and hand-held scanners.