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Michael Perez is a Customer Experience Fellow at KindWork, recognized among the top 20% of participants in a rigorous 250-hour program focused on professional and technical skills. Michael has developed expertise in customer service, achieving credentials in HIPAA Compliance and Zendesk Omnichannel Agent certification while mastering tools such as Zendesk, Intercom, Slack, macOS, and Google Suite. In the role of Concierge at C+C Apartment Management, LLC, Michael successfully enhanced resident satisfaction through personalized service and systematic improvements. Previous concierge positions at AKAM showcased strong organizational skills and the ability to manage challenging situations effectively. Educational accomplishments include a Bachelor's degree from Baruch College, an Advanced Regents Diploma with CTE Distinction from The Urban Assembly Maker Academy, and ongoing studies in Computer Science at the Borough of Manhattan Community College.