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Donell Cox is an experienced IT professional currently serving as a Linux Technical Analyst at cPanel since November 2015, providing technical support and expertise in cPanel configurations and related services. Previous roles include Rig IT Support Engineer at Insight Global, where responsibility included ensuring visibility of ROV video feeds and data from land rigs, and Remote Appliance Support Engineer at Alert Logic, focused on maintaining remote sensor performance and managing network traffic security issues. Additional experience includes Desktop Support Technician at Shell IT via CompuCom, where Donell replaced end-of-life machines with custom Linux systems, and WebTech Technical Supervisor and Second-Level Technical Support roles at The Planet, which involved troubleshooting Linux software configurations and managing technical support operations.