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Khushi Dhruv is an experienced Associate Business Analyst at Shop LC since September 2022, where key contributions include leading a significant research project in claims analytics and enhancing customer interaction analysis using data tools like GA and Mixpanel. Previously, Khushi served as a Human Resources Analyst at GAOTek Inc., contributing to the hiring process and presenting business solutions, and held various roles at The University of Tennessee at Chattanooga, including Go Global Mentor, Undergraduate Research Assistant, International Ambassador, and Teaching Assistant, focusing on stakeholder engagement, research methodology, and fostering inclusive educational environments. Khushi holds a Master's degree in Data Science and Analytics from Georgia State University and a Bachelor of Science in Psychology with a concentration in Health Administration from The University of Tennessee at Chattanooga.