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Cliff Williford has extensive experience in IT operations, currently serving as the Manager of Major Incident Management at Cox Automotive Inc. since December 2011. In this role, Cliff leads the Major Incident Management team, ensuring effective communication and resolution strategies during major incidents while facilitating process improvements. Prior positions include Lead Technology Service Manager and Senior Technology Service Manager, where Cliff contributed significantly to the development of problem management processes and team performance metrics. Previous experiences at The Home Depot and IBM involved roles in business analysis and technical support, providing Cliff with a robust foundation in IT service management. Cliff holds a Bachelor of Science in Organizational Leadership from Fort Hays State University, awarded in December 2020.