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Alicia Fletcher has extensive experience in financial services and customer support, currently serving as a Collections Clerk at FleetNet America, Inc. since September 2019. Prior to this role, Alicia worked as a Customer Service Associate at Amazon from July 2016 to July 2018 and as a Financial Aid Administrator at Brookstone College of Business from July 2014 to May 2015, where responsibilities included preparing financial aid files and managing student payments. Additionally, Alicia held positions at the University of Phoenix, first as a Financial Services Manager from December 2006 to April 2014, where a training program for financial services staff was developed, and previously as a Quality Intake Specialist from December 2003 to December 2006, focusing on auditing financial aid files for compliance. Alicia holds a Bachelor of Science degree in Finance from the University of Phoenix.