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Charles Lee, ITIL® has extensive experience in various roles such as Risk & Safety Manager, Senior Customer Success Manager, Senior Global Service Manager, Project & Program Manager, Senior Global IT Service & Relationship Manager, Senior IT Customer Service & Relationship Manager, Customer Service Operations Manager, Network Operations Analyst, Claims Manager, Field Claims Adjuster, Account Executive - Risk Management Consultant, and Account Executive. Charles has a BBA in Risk Management & Insurance from the University of Georgia - Terry College of Business and a Diploma in Cisco Academy (CCNA) from Griffin Technical College. Throughout their career, Charles has been responsible for customer experience, technical support, and claims management.