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Josette Madrid is a skilled professional with a diverse background in quality assurance and patient access roles. Currently serving as a Quality Assurance Specialist and Renewal Specialist at Covered Insurance since August 2020, Josette has previously held positions at UCHealth as a Patient Access Representative and at Denver Health as a Patient Access Specialist in the Emergency Room. Additional experience includes working as a Member Contact Representative for the State of Colorado and serving as an Account Analyst at Staples. Josette's early career included leadership as a Front Office Team Lead at the Community College of Denver.