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Shanae H. has extensive experience in the travel insurance and customer service industries, currently serving as an Assistant Product Manager at Cover-More Group since January 2022, where responsibilities include product management and internal dispute resolution. Prior to this role, Shanae held various positions at Cover-More Group, including Internal Dispute Resolution Officer and National Account Executive, and gained experience as a Case Manager at World Travel Protection from May 2021 to January 2022. Earlier in the career, Shanae worked as a Customer Service Representative at Cover-More Group from October 2018 to June 2021, and as a Manager at Lollipop's Playland and Cafe from November 2014 to October 2018. Cover-More Group is a global leader in travel insurance and medical assistance, acquired by Zurich Insurance Group in April 2017.