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Jatinder Parmar is an accomplished IT professional with over 14 years of experience in production support and incident management across multiple sectors. Currently serving as a Critical Incident & Change Manager at Cover-More Group since November 2022, Jatinder oversees Major Incident, Change, and Problem Management functions on a global scale, adhering to ITIL best practices. Previous roles include Service Management Run Manager and Support Team Lead at Westpac, where responsibilities included ensuring seamless operation of production applications and infrastructure. Jatinder's earlier experience includes positions at BT, starting as a Technical Support Analyst and advancing to Senior Technical Support Analyst, focusing on team training and technical support for BTFG applications. Jatinder holds a Master's degree in Information Technology from Guru Nanak Dev University, Amritsar.