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Anna Wong is a Senior UX Researcher at Cover-More Group since June 2021, leveraging extensive experience in collaborating with clients across various industries to enhance product and service offerings through user understanding. With a career spanning from a Research Assistant at the University of New South Wales to roles as a Usability Specialist at CISRA and a Senior UX Researcher at KPMG Australia, Anna has honed skills in qualitative and quantitative research methods, stakeholder management, and team mentorship. Educationally, Anna holds a PhD in Human Computer Interaction and a Bachelor of Science (Hons.) in Computer Science and Psychology from UNSW. Notable clients include Westpac, Commonwealth Bank, and Telstra.