Ane Castaños Alvarez is an experienced professional currently serving as a Claims Assessor at Cover Genius since July 2023. Prior to this role, Ane worked at PayPal from September 2015 to July 2022, holding various positions including Regulatory Complaints Analyst, Protection Service Agent - Claims Specialist, and Customer Solutions Agent, where responsibilities included managing escalated regulatory complaints, educating customers on product benefits, and resolving inquiries across multiple channels. Ane's career also includes experience as a F&B Assistant at the gibson hotel, a Personal Advisor of Insurance Intermediaries at Seguros Bilbao, and a Sales Specialist at CAHER SERVICIOS AL MARKETING. Ane holds a Bachelor's degree in Administration and Business Management from the Facultad de Ciencias Económicas y Empresariales de la Universidad del PaÃs Vasco (UPV/EHU).