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Madeline Varney is a seasoned implementation and project management professional with extensive experience in the technology and research sectors. Currently serving as a Senior Implementation Manager at Coursera since October 2023, Madeline previously held the position of Implementation Manager for Kustomer at Meta from January 2021 to July 2023, where the focus was on enhancing customer confidence and satisfaction with the platform. Prior roles include Implementation Manager at ClearCompany Talent Management Software, where guidance on hiring and performance processes was provided, and Project Coordinator positions at Eco-Site, Inc. and FGI Research, handling multi-year projects and contributing to market research initiatives, respectively. Madeline’s career began with a sales and marketing internship at the University of North Carolina at Chapel Hill, where essential administrative skills were developed. An alumnus of the University of North Carolina at Chapel Hill, Madeline graduated in 2012.