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Erica Mia Rios currently serves as the Dispatch Team Lead and previously held the position of Service Dispatcher at Countywide Mechanical Systems, Inc. since April 2022. Prior experience includes working as an Administrative Project Coordinator at NWEC NEVADA, INC., where responsibilities involved initiating correspondence with general contractors and preparing preliminary notices for mechanics lien rights. At Hawthorne Cat, Erica acted as a Service Administrator, focusing on timekeeping and travel coordination. Previous roles also include Billing Manager and Warranty Claims Processor at Accurate Bookkeeping Service LLC, where data entry and processing of billing invoices were primary tasks, and Dispatcher at 800 Appliance - Appliance Rescue, which involved running reports to support technicians. Erica's career began at Trans World Entertainment, progressing from Assistant Manager, where responsibilities included store management and bank transactions.