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Jamal Methlouthi Sr. is an experienced Information Technology professional with a strong background in desktop support and workstation administration. Currently serving as an Information Systems Technician II at the County of San Benito since October 2022, Jamal is proficient in account creation and providing multi-channel support. Previous roles include Desktop Support Specialist at Analog Devices, IT Support Specialist II at Pepperjam, and Senior IT Support Analyst at Pharmacyclics, where responsibilities spanned identity and access management, executive support, and IT setup for FDA audits. Jamal's career includes a series of desktop support positions across various companies, emphasizing user support, system migrations, and Active Directory management, complemented by education in the Real Alternatives Program High School.