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Dana Armstrong is an experienced Information Technology Technician currently working for the County of Dufferin since April 2022. Previous roles include IT Support Administrator at Röchling Industrial North America and IT Support Technician for the Town of Orangeville, where Dana managed over 400 clients and implemented training programs that significantly improved staff efficiency and satisfaction. Earlier experiences encompass IT Trainer/Web Specialist at the County of Dufferin and Software Trainer/Consultant at Polar Bear Corporate Education Solutions, focusing on comprehensive training solutions and software support. Dana holds a Bachelor of Business Administration from Sheridan College and possesses extensive skills in user support, network management, and staff training.