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Melissa Westray-Madruga is a seasoned professional with extensive experience in training and development, currently serving as the Client Services Training Manager at COUNTRY Financial® since July 2020. Prior to this role, Melissa worked as the Training and Development Manager at Orange County Government and held various positions at GTE Financial, Liberty Mutual Insurance, and the Stop & Shop Supermarket Companies, focusing on leadership development, training, and claims management. Melissa's expertise encompasses training enhancement and professional growth, along with a solid background in handling general and product liability claims across several organizations. Melissa holds a Bachelor of Arts degree in Social Studies Teacher Education from Eastern Illinois University.