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Joanna Kirchgessner is a seasoned professional with extensive experience in client relationship management and IT operations, currently serving as a Client Relationship Management Consultant at COUNTRY Financial® since April 2014. Joanna has held various leadership positions, including IT Manager roles in the DevSecOps Center of Excellence and Technology Monitoring Services, where responsibility included fostering a DevOps culture and promoting automation and CI/CD practices. Joanna’s expertise extends to improving operational processes in IT Service Management and aligning business strategies with technology solutions. Prior experience includes roles at TEKsystems as a Technical Analyst, managing content development and site administration, and at Illinois State University as an Architecture Repository Specialist focusing on IT documentation standards. Educational background includes a Bachelor of Arts in English with a concentration in publishing from Illinois State University and an Associate in Arts from Heartland Community College.