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Rafael Morais Barradas is a seasoned IT professional with extensive experience spanning over two decades. Currently serving as a Senior IT Technician at Serco Belgium since January 2001, Rafael specializes in outsourcing IT consultancy, user support, and coaching, significantly contributing to major projects and operations. As the Creator and Owner of Homecine.be, Rafael provides hosting and cloud services for associations and has a passion for assisting individuals and seniors with IT support. Rafael's previous roles include significant technical support and troubleshooting at the Council of the European Union and the European Commission, where responsibilities encompassed hardware repair, user support, and large-scale workstation migrations. Rafael's solid educational background in IT and business training enhances expertise in various technical domains, further demonstrating a commitment to professional development in technology and communication.