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Shashank Chandhok has over a decade of experience in technical support and management roles across various technology companies. Currently, as the Director of Technical Support at Couchbase since July 2020, Shashank specializes in escalation handling and team development. Previous positions at Couchbase include Senior Manager and Technical Support Manager for the APAC region, focusing on team mentorship and customer relations. Prior experience includes managerial roles at Cloudera and MapR Technologies, where Shashank led support teams and managed key customer accounts, and technical support positions at Red Hat and Tata Consultancy Services, addressing customer issues in various technical domains.