ÂÜÀòÂÒÂ×

Leonardo Carvalho is an experienced professional with a diverse background in customer service, leadership, and technical roles. Currently serving as a Supervisor Team Leader at Costa Coffee since October 2022, Leonardo focuses on enhancing customer success experiences and coaching Baristas to meet brand standards. Previously, in roles ranging from Customer Experience Specialist at Itaú Unibanco to Administrative Support Specialist at Mercantil do Brasil, Leonardo has consistently demonstrated strong communication skills and a customer-centric approach. Educational credentials include a postgraduate degree in Coolhunting from Universidade Anhembi Morumbi and additional qualifications in English proficiency and commercial management.