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Charlie Ferguson possesses a robust background in retail and service operations, holding significant positions at prominent companies. At Costa Coffee, Charlie served as Head of Retail Propositions, Head of Proposition Implementation, and Head of Food Transformation. Prior experience includes a role as Director of Service Operations at Sotheby's and as a Transformation Consultant with Retail Expertise at Deloitte. Additionally, Charlie worked as Project Manager for Stores Productivity and began as a Graduate in Technology and Operations at Tesco. Educational credentials include a BA Hons in History of Art from the University of Cambridge and attendance at Wallington County Grammar School.