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The Operations Team at Cosmote e-Value is responsible for overseeing and optimizing daily business processes, ensuring seamless execution of customer relationship management and business process outsourcing services. They manage various operational aspects, including cancels and contracts prevention, roll-outs for sales and customer development, and banking operations support, aiming to enhance customer experience and maintain high service standards across all communication channels. Their coordinated efforts ensure continuous service delivery, operational efficiency, and the successful implementation of projects in alignment with the company's strategic goals.