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Jenny Somers has extensive experience in IT management and product support, specifically in the health services and corporate environments. As a Product Support Specialist II and IT Manager for CorVel Corporation since 2005, Jenny has successfully managed a virtual National Help Desk team and established processes, training procedures, and a Knowledge Base supporting 4,000 employees. Previous roles include Team Lead and Local Systems Manager, where Jenny led significant IT transitions and provided senior-level support across numerous sites. Prior to CorVel, Jenny served as IT Help Desk Manager and Technology Educator at Lakeside-Milam Recovery Centers, where Jenny established a uniform IT department and implemented key technology initiatives. Educational background includes completion of the CompTIA Tech Career Academy.