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Kelly Stack is a seasoned professional in customer success management with extensive experience in the B2B SaaS environment. Currently serving as a Senior Customer Success Manager at Corporate Traveler USA since April 2022, Kelly oversees a $35M client portfolio, achieving a 98% client retention rate through strategic initiatives focused on revenue generation and organic growth. Previously, as Head of Guest Services at KOALA, Kelly managed a team to establish best practices and enhance customer relationships. During an earlier tenure at Corporate Traveler USA, Kelly managed a $65M client portfolio, coordinating with global stakeholders and developing tailored travel strategies. Kelly began a career in hospitality as a Concierge at Four Seasons Hotels and Resorts and holds a Bachelor of Arts in English Language and Literature from UC Santa Barbara.