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Cherechi Ozurumba is an accomplished finance and customer service professional with extensive experience across multiple industries. Currently serving as the Account Services Team Lead at Coronation Merchant Bank since January 2022, Cherechi conducts due diligence on accounts and manages corporate customer data for internet banking, ensuring compliance with regulatory policies. Prior experience includes a role as Senior Customer Service Executive at DANA AIRLINES LTD, where Cherechi focused on achieving first contact resolution and managing payment confirmations. Cherechi also held positions as a Contact Center Executive and team builder and trainer at various organizations. Cherechi earned a Bachelor's degree in Computer Science from Les cours sonou university between 2012 and 2015.