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Mario Nelson has a diverse work experience in the field of IT support. Mario started their career at Qualxserv in 1996 as a Dell support technician and worked there until 2009. From 2009 to 2018, they worked at Strategic Integration Partners as a Level 1 Support Technician. In 2018, they joined Hilltop Consultants, Inc. as a Network Administrator and stayed until 2020. Currently, they are working as a Client Support Engineer I at Coretelligent, starting in September 2020.

Mario Nelson attended DeVry University in Atlanta, Georgia, where they earned an Associate's degree in Information Technology. In addition to their degree, Mario also obtained certifications in A+ and Network+ from CompTIA. No specific dates were provided for the certifications or degree.